By placing an order through the Deep-End website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
*These policies are applicable to domestic USA
Returns/Exchanges
Want to return or exchange an item? No worries - we've all been there before. You can return all clothing for a refund or exchange.
In the case of an exchange, we can send you a gift card for the total of the exchanged item and plus shipping fee (domestic orders only - we do not cover international exchange shipping at this time) so you can reorder your desired item at no extra cost to you.
How can I purchase a return label? Step-by-Step
What Would Cause An Item To Not Be Returnable?
How Long Does It Take For My Return To Be Processed?
RESTOCKING FEE
We do not charge a restocking fee on returns.
RETURN SHIPPING FEE
We do not charge a return shipping fee on returns.
REFUNDS & ORDER CANCELLATION:
If your order was already fulfilled and you received a UPS, DHL OR USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
Disclaimer: These policies are verified for DEEP-END and able to be used against any claim. Please make sure to read these policies before placing your order.
If you have any questions, please send us a message to our e-mail support@deep-end.com