FAQ

Returns/Exchanges

Want to return or exchange an item? No worries - we've all been there before. You can return all clothing for a refund or we can ship you an exchange at no extra cost.

Click here to be directed to our returns/exchanges center.

    What is Rory Lux? Is it another brand?

    When Deep End was first founded in 2016, it was originally named Rory Lux, after the founder Alyssa's friends, Rory and Lux.

    As Rory Lux (at the time) grew and the name spread, we made a careful decision to change the name to something more relevant to our brand and our customers, which a majority of are swimmers and water polo players.

    In November 2018, Rory Lux officially became Deep End! For those who have been with us since the Rory Lux days, don't worry! It's still the same company and awesome people - just a new name.

    While the beloved Rory Lux name is officially retired, we've been lucky to have had so much support for our new name, Deep End!

    Shipping

    Do you ship worldwide?

    Yes, we ship orders all over the world!

    How much is shipping?

    All shipping prices are calculated at checkout.

    When will my order be shipped?

    We aim to ship out all orders within 1-2 business days (Monday - Friday).

    Payment

    International customers: Do I have to pay VAT?

    When a package is shipped internationally (outside of the USA), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

    You are responsible with ensuring to comply with laws and regulations of the country of destination. Deep End does not have any responsibility on these additional charges that may apply.

    Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

    Sponsorships

    Are you looking for promoters/sponsorships?

    We are not looking for promoters or sponsorships at this time. However, we may do so in the future. Stay up to date on our Instagram @deependofficial.